Terms, Policies & Privacy Policy

Terms & Conditions

Refund and cancellation policy: classes, courses and workshops

Courses and in-house teacher workshops

For courses and in-house teacher workshops, we require a minimum of one month’s notice for a refund.

Visiting teacher workshops and teacher training short courses

For visiting teacher workshops and teacher training short courses, we require a minimum of 90 days’ notice for a refund.

Credits and drop-ins

Credits and drop-ins are:

• non-refundable

• non-transferable

• not valid for workshops, courses, teacher training, or special events unless clearly specified at the time of booking

Memberships and unlimited passes

Memberships and unlimited class passes are:

• non-refundable

• non-transferable

• valid for drop-in classes only unless otherwise stated

• not valid for workshops, courses, teacher training, or special events unless clearly specified at the time of booking

When purchasing a membership, pass, or credits, you do so with the understanding that class schedules may change from time to time. Teachers, class times, class styles, and the timetable may vary, and undersubscribed classes may occasionally be changed or discontinued.

Special events

Some special events may have their own cancellation policy. Where this applies, the relevant cancellation terms will be shown at the time of booking or in your booking confirmation.

This policy does not affect your statutory rights.

Class cancellation policy

Early cancellation

If you cancel more than 2 hours before the class start time, this is classed as an early cancellation.

You will not be charged for the session, and your space will be released to another student. If there is a waiting list, the space will be offered to the first person on the waiting list.

Late cancellation

If you cancel less than 2 hours before the class start time, this is classed as a late cancellation.

If you are using credits, your credit will be used as if you had attended the class.

No-shows

If you do nt attend a booked class and do not cancel in advance, this will be treated as a late cancellation.

Please email us if you need assistance cancelling a class.

Memberships, passes and credits

Unlimited memberships and class passes may be used for drop-in classes.

They are not valid for workshops, courses, teacher training, or special events unless clearly stated at the time of booking.

Credits, drop-ins, memberships, and passes are non-refundable and non-transferable.

Concessions

We offer a 10% discount to eligible concession groups, including:

• seniors / OAPs

• full-time students

• NHS employees

• those in receipt of income support or similar support

We may ask for proof of eligibility. Please contact us for full details.

Bursaries and subsidised memberships

CAMYOGA is committed to making yoga and movement as accessible as possible.

We may offer bursary or subsidised memberships at our discretion. Applications are reviewed individually and confidentially.

We may ask for information about your circumstances, income, benefits, financial support, health, caring responsibilities, or other relevant information to assess your application.

Information submitted through a bursary application will only be used to assess and administer your bursary or subsidised membership. CLICK HERE FOR MORE INFORMATION.

Age policy

Drop-in classes are open to students aged 16 and over. We may require proof of age.

Children under the age of 16 may attend classes only if:

• this has been approved by the teacher or CAMYOGA team in advance

• they are accompanied by a parent or carer

• the parent or carer is present in the actual class, not in the reception or another area of the building

The parent or carer is responsible for the child throughout the class and must ensure there is no disruption. CAMYOGA reserves the right to ask the parent or carer to leave with the child if needed.

Health and wellbeing

CAMYOGA classes, workshops, courses, and online content are not intended to replace medical advice, diagnosis, or treatment.

You are responsible for deciding whether a class, course, workshop, or activity is suitable for you. If you have any medical condition, injury, pregnancy, recent surgery, or any concern about your health, please seek advice from a qualified healthcare professional before participating.

Please tell the teacher before class if there is anything relevant they should know to help keep your practice safe and appropriate.

You should stop immediately and seek support if you feel pain, dizziness, faintness, or significant discomfort.

Respectful Behaviour

CAMYOGA is committed to providing a welcoming, respectful and supportive environment for everyone.

We expect students, staff, teachers, contractors, hirers and visitors to treat one another with care and respect. Abusive, threatening, discriminatory, aggressive, sexually inappropriate or harassing behaviour will be addressed promptly. This applies in the studio, online, by phone, by email and through any other communication connected with CAMYOGA.

This includes intimidating behaviour, discriminatory or sexual comments, unwanted sexual attention or contact, inappropriate messages and conduct that compromises another person’s dignity, safety or wellbeing.

Concerns can be raised with a member of the CAMYOGA team or by contacting info@camyoga.co.uk. We will take concerns seriously and respond as promptly and sensitively as possible.

CAMYOGA may ask someone to leave, refuse entry, cancel bookings, suspend an account or end future attendance or working arrangements where appropriate. Refunds will be considered according to the circumstances and CAMYOGA’s booking terms.

Using the CAMYOGA website and booking system

You may book classes, courses, workshops, events, memberships, passes, and credits through our website and online booking system.

We use WellnessLiving as our booking system. When you create an account, make a booking, purchase a pass or membership, or manage your schedule, your information may be processed through WellnessLiving.

You are responsible for keeping your login details secure.

You may only make bookings for yourself, or for someone else if you are authorised to act on their behalf.

All bookings are subject to these terms and policies.

Payment processing

Payments are processed through our booking and payment providers, including WellnessLiving and Paysafe.

When you make a payment or save a card to your account, your payment details are handled within WellnessLiving and its connected payment systems. CAMYOGA staff cannot view or retrieve your full card number or security code, although we may be able to see limited information such as the card type, expiry date and last four digits.

Please do not send payment card details to us by email.

Website information

The information on the CAMYOGA website is provided for general information only.

It is not intended to provide medical, therapeutic, legal, or professional advice.

CAMYOGA accepts no responsibility for loss arising from reliance on information on the website, except where required by law.

Our website may contain links to external websites. CAMYOGA is not responsible for the content, security, or privacy practices of external websites.

Privacy Policy

Who we are

CAMYOGA is a trading name of Higher Being Ltd.

For the purposes of UK data protection law, Higher Being Ltd is the data controller for the personal information we collect and use about CAMYOGA customers, students, website visitors, and bursary applicants.

Contact:
info@camyoga.co.uk
01223 524587

What personal information we collect

We may collect and use the following types of personal information:

Identity and contact details

• name

• address

• postcode

• email address

• phone number

• date of birth or age, where relevant

• emergency contact details, where provided

Booking and account information

• classes, courses, workshops, and events booked

• attendance history

• memberships, passes, and credits purchased

• cancellations, late cancellations, and no-shows

• account notes relevant to your bookings or membership

Payment and transaction information

• payment status

• transaction history

• membership and pass purchases

• refunds, credits, and account balances

Payment card details may be securely stored within WellnessLiving and its connected payment systems. CAMYOGA staff cannot view or retrieve your full card details. We may be able to see limited information, such as the card type, expiry date and last four digits.

Health, accessibility and wellbeing information

Where you choose to provide it, we may collect information about:

• injuries

• medical conditions

• pregnancy

• accessibility needs

• health or wellbeing concerns relevant to your practice

• information needed to help us support you safely in class

Bursary and concession information

If you apply for a bursary, subsidised membership, or concession, we may collect information such as:

• benefit or financial support status

• student, NHS, pension, or concession eligibility

• income information

• household income information

• dependants or caring responsibilities

• supporting documents

• health, disability, illness, injury, or rehabilitation information, where you choose to provide it as part of your application

Marketing preferences

• whether you have opted in to receive marketing emails

• your email preferences

• whether you have unsubscribed

Communications

• emails, phone calls, forms, and messages you send to us

• notes about customer service queries or support requests

Website and technical information

When you use our website, we may collect limited technical information such as:

• IP address

• browser type

• device information

• pages visited

• cookie preferences

• website analytics information, where permitted

How we collect your information

We collect information when you:

• create an account

• book a class, course, workshop, or event

• buy a membership, pass, or credits

• attend the studio

• complete a form

• apply for a concession or bursary

• contact us by email, phone, website form, or in person

• opt in to marketing

• use our website or booking system

We may also receive information through our service providers, including our booking system and payment providers.

Why we use your information

We use your personal information to:

• manage your account

• process bookings

• take payments

• manage memberships, passes, and credits

• administer cancellations and waiting lists

• contact you about bookings, timetable changes, or service updates

• provide customer support

• help keep students safe and supported in class

• assess bursary or concession applications

• send marketing emails where you have opted in

• manage our business, accounts, insurance, legal obligations, and security

• improve our services, website, and booking experience

Our lawful bases for using your information may include:

• contract

• legitimate interests

• legal obligation

• consent

Where we process health information or other special category data, we will only do so where we have an appropriate lawful basis and special category condition, such as your explicit consent where required.

Marketing

If you have opted in, we may send you emails about CAMYOGA classes, workshops, courses, events, offers, and news.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us at:

info@camyoga.co.uk

We will not sell your personal information or share it with third parties for their own marketing purposes.

Who we share your information with

We do not sell your personal information.

We may share your information with trusted service providers where necessary to run CAMYOGA and provide our services. These may include:

• booking system providers, including WellnessLiving

• payment processors, including Paysafe

• email marketing platforms

• website hosting and website support providers

• IT, software, and security providers

• accountants, legal advisers, insurers, and professional advisers

• regulators, public authorities, or law enforcement where required by law

Where service providers process data for us, we expect them to use appropriate security and data protection measures.

International transfers

Some of our service providers may process personal information outside the UK.

Where personal data is transferred outside the UK, we will take steps to ensure appropriate safeguards are in place, such as an adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to EU Standard Contractual Clauses, or another lawful transfer mechanism.

How long we keep your information

We only keep personal information for as long as necessary for the purposes set out in this policy, including providing services, meeting legal obligations, resolving disputes, and maintaining business records.

As a guide:

• Customer account and booking records: kept while your account is active and for a reasonable period afterwards

• Financial and transaction records: normally kept for up to 6 years to meet accounting and tax obligations

• Marketing records: kept until you unsubscribe or withdraw consent, or until we no longer need them

• Bursary and concession applications: kept for 12 months after application submitted, unless a longer period is needed for legal, financial, or safeguarding reasons

• Health or accessibility information: kept only for as long as needed to support safe participation, unless a longer period is needed for legal, insurance, or safeguarding reasons

• General enquiries: kept for as long as needed to respond and manage the enquiry, some enquiries may be kept for staff training purposes

Your rights

Under UK data protection law, you may have the right to:

• request access to your personal information

• ask us to correct inaccurate information

• ask us to delete your information

• ask us to restrict how we use your information

• object to certain uses of your information

• request a copy of information you have provided to us in a portable format

• withdraw consent where we rely on consent

You have the right to object to direct marketing at any time.

Some rights may not apply in all circumstances. For example, we may need to keep certain information for legal, accounting, insurance, or legitimate business reasons.

To make a request about your personal information, please contact:

info@camyoga.co.uk

We may need to verify your identity before responding.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Cookie Policy

Our website may use cookies and similar technologies.

Some cookies are necessary for the website and booking system to function properly. Other cookies, such as analytics or marketing cookies, may only be used where permitted by law and, where required, with your consent.

You can manage your cookie preferences through our cookie banner or your browser settings.

Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

We use trusted service providers and restrict access to personal information to people who need it for their role.

No website, booking system, or online service can be guaranteed to be completely secure. If we become aware of a data security incident that affects your personal information, we will take appropriate steps in line with our legal obligations.

Changes to these terms and policies

We may update these terms, policies, privacy information, and cookie information from time to time.

The latest version will be published on this page with the date of the most recent update.